Jordan ReyesSend a brief

JordanReyes

Customers who get value stay. I make sure they get it.

Chicago, Illinois

96%logo retention✺+18 ptsadoption in 90 days✺45customers✺96%logo retention✺+18 ptsadoption in 90 days✺45customers✺96%logo retention✺+18 ptsadoption in 90 days✺45customers✺96%logo retention✺+18 ptsadoption in 90 days✺45customers✺

Who’s behind it

I onboard and look after 45 mid-market customers, from the kickoff call to the renewal two years later.

I measure myself on adoption and outcomes, not on how many calls I take.

“Our team went from tolerating the tool to asking for more licences. That was Jordan.”
Director of Operations — Customer

Experience

  • Brightline Software

    Customer Success Manager, 2021–Present

  • Brightline Software

    Implementation Specialist, 2019–2021

Hire me for

  • Onboarding

    A 30-day plan to get your team live and using it.

  • Health check

    Usage, outcomes and risks, reviewed every quarter.

  • Team training

    Live sessions for new joiners and power users.