IOLisbon, Portugal
IT Support Engineer
IO-020Datasheet · Rev. 2026

Ines Okafor

Friendly, fast IT help and systems that just work.

Status: Open to staff and principal roles from January

Features

  • Helpdesk
  • Microsoft 365
  • Device management
  • Networking
  • Onboarding
  • Security basics

Description

I’m a it support specialist with ten years’ experience in payments and civic tech. I like boring, reliable solutions and writing things down.

I work best in small teams that ship often and talk to their users.

Absolute maximum ratings

ParameterRating
years building software10
releases a year40+
uptime99.95%

Pin configuration

  1. IT Support Engineer, Northwind Pay2021–Present1
  2. IT Support Specialist, Talo2016–20212
  3. 3

Ines Okafor

  1. 6MSc Informatics EngineeringUniversity of Porto · 2014
  2. 5
  3. 4

Left: appointments · Right: qualifications

Field reports

“Ines leaves every codebase better than she found it.”
Engineering Manager, Northwind Pay