Key Account Manager
Jordan Reyes · Chicago, Illinois
“Jordan knows our roadmap almost better than we do. Every renewal has been a ten-minute call.”
I manage 28 of our largest customers: quarterly reviews, renewals, expansion and the occasional escalation at 7am.
My accounts renew at 98% and grew 31% last year, mostly because I know their business as well as ours.
Quarterly review
What you got, what it was worth and what’s next, on one page.
Expansion plan
Where more seats or modules would pay for themselves.
Renewal
No surprises: terms agreed 90 days before the date.