Rebecca HaleBook Rebecca to speak

Customer Service Manager

Fast answers, real fixes and customers who feel listened to.

Rebecca Hale · Birmingham, UK

71% → 92%
customer satisfaction
60
advisors
−45%
complaints
“She made the team proud of working in customer service again.”
Team Leader — Her team

Biography

I run a 60-person contact centre handling phone, email and chat for 400,000 customers.

Satisfaction went from 71% to 92% after we stopped counting call length and started counting problems solved.

Booking enquiries

Open to Head of Operations roles

Send event details

+44 121 496 0281LinkedIn

  • Service review

    Calls, tickets and processes reviewed.

  • Complaints training

    Handling difficult customers, one day.

  • Interim service manager

    Three to six months.