Customer Success Manager
Jordan Reyes · Chicago, Illinois
“Our team went from tolerating the tool to asking for more licences. That was Jordan.”
I onboard and look after 45 mid-market customers, from the kickoff call to the renewal two years later.
I measure myself on adoption and outcomes, not on how many calls I take.
Onboarding
A 30-day plan to get your team live and using it.
Health check
Usage, outcomes and risks, reviewed every quarter.
Team training
Live sessions for new joiners and power users.