Store Manager
Rebecca Hale · Birmingham, UK
“Rebecca is in the shop, on the floor, every day. The team would do anything for her.”
I manage a 40-person flagship store: sales, stock, visual merchandising and the team.
I turned it from the region’s lowest-rated store for service into the highest in eighteen months.
Store turnaround
A 90-day plan for an underperforming shop.
Team training
Service and selling, one day.
Visual merchandising
Window and floor refresh.