I look after customers so well they buy more without being sold to.
Chicago, Illinois
The short version.
I manage 28 of our largest customers: quarterly reviews, renewals, expansion and the occasional escalation at 7am.
My accounts renew at 98% and grew 31% last year, mostly because I know their business as well as ours.
98%
gross renewal rate
+31%
account growth
28
key accounts
2021 – Present
Clarity Health Systems
Key Account Manager
2017 – 2021
Brightline Software
Account Manager
“Jordan knows our roadmap almost better than we do. Every renewal has been a ten-minute call.”
Quarterly review
What you got, what it was worth and what’s next, on one page.
Expansion plan
Where more seats or modules would pay for themselves.
Renewal
No surprises: terms agreed 90 days before the date.