Customers who get value stay. I make sure they get it.
Chicago, Illinois
The short version.
I onboard and look after 45 mid-market customers, from the kickoff call to the renewal two years later.
I measure myself on adoption and outcomes, not on how many calls I take.
96%
logo retention
+18 pts
adoption in 90 days
45
customers
2021 – Present
Brightline Software
Customer Success Manager
2019 – 2021
Brightline Software
Implementation Specialist
“Our team went from tolerating the tool to asking for more licences. That was Jordan.”
Onboarding
A 30-day plan to get your team live and using it.
Health check
Usage, outcomes and risks, reviewed every quarter.
Team training
Live sessions for new joiners and power users.