JRJordan Reyes

Customer Success Manager

Customers who get value stay. I make sure they get it.

Book a free 20-minute callOpen to Strategic AE and first-line sales leadership roles
96%
logo retention
+18 pts
adoption in 90 days
45
customers

How I can help

Onboarding

A 30-day plan to get your team live and using it.

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Health check

Usage, outcomes and risks, reviewed every quarter.

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Team training

Live sessions for new joiners and power users.

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About me

I onboard and look after 45 mid-market customers, from the kickoff call to the renewal two years later.

I measure myself on adoption and outcomes, not on how many calls I take.

“

Our team went from tolerating the tool to asking for more licences. That was Jordan.
DODirector of OperationsCustomer

Background

  • Customer Success Manager · Brightline Software2021–Present
  • Implementation Specialist · Brightline Software2019–2021