Customer Service Manager
Fast answers, real fixes and customers who feel listened to.
I run a 60-person contact centre handling phone, email and chat for 400,000 customers.
Satisfaction went from 71% to 92% after we stopped counting call length and started counting problems solved.
Specialisms: Contact centre operations · Customer experience · Quality · Workforce planning · Complaints · Zendesk · Coaching
Calls, tickets and processes reviewed.
£3,500
Handling difficult customers, one day.
£1,100
Three to six months.
From £450 / day
“She made the team proud of working in customer service again.”¹