Customer Service Manager · Birmingham, UK
Open to Head of Operations roles
customer satisfaction
71% → 92%
Fast answers, real fixes and customers who feel listened to.
2015–2019
Team Leader
Midland Energy
2019–Present
Customer Service Manager
Midland Energy
I run a 60-person contact centre handling phone, email and chat for 400,000 customers.
Satisfaction went from 71% to 92% after we stopped counting call length and started counting problems solved.
“She made the team proud of working in customer service again.”